Job Details

** Customer Service Manager-Phoenix, AZ**

**Job Category****:** Manager **Requisition Number****:** CUSTO13570 Showing 1 location **Job Details**

**Description**

Manages the day-to-day operations of a satellite location within a Market Center to ensure successful implementation of the Executional Framework, the set of standards proving a consistent approach to delivering our services. Effectively manages the business to include the coordination of all daily work within route sales, service, warehouse and administrative functions as well as the coordination of key client contact. As the leader of the location he/she develops, implements and drives strategies to achieve Company objectives, effectively managing client growth and retention, labor performance and costs, safety compliance and cash and product accountability. Will complete weekly and Monthly projections and work on budget as needed. Owns relationship in conjunction with Sales and Business Development for several Key Clients. Coaches, trains and develops front line personnel and management, as applicable, to increase the effectiveness and efficiency of performance. Leads Service STARS and Safety culture and utilizes operations leadership skills to enhance client partnerships. Troubleshoots and resolves safety, service and other operational problems in collaboration with all functions on-site and within the Market Center. Must be willing to relocate at least regionally within 12 months.

Responsibilities/Essential Functions:

Develops and maintains client relationships with Key Customers to grow base business and improve retention of account base. Engages with sales to pitch new business for large clients. Accountable for business reviews and key interaction with key clients within local market. Reviews and analyzes business performance utilizing plan data and recommends decisions/approaches to address key operational opportunities and levers, including route sales growth optimization, pricing actions, product inventory and waste reduction and labor costs, which would positively impact the business. ; Responsible for recruiting, hiring, training, coaching and counseling management staff and front line personnel to provide ongoing support and development. Leverages leadership skills to set goals and provide regular performance feedback utilizing all resources available to include work-with observations and Aramarks established performance management process and tools; Leads the application and execution of key business initiatives to improve business performance, optimize core processes and positively influence client relationships and business opportunities; Ensures daily operations are maintained as scheduled. Maintains all business records, processes and documentation as required to include personnel records, delivery and invoice records, product and asset inventories, MEI/VCR data, DOT requirements, and client sales, contact and pricing communication; Performs other administrative and sales operations duties as required; Responsible for managing or directing multiple direct reports and departments as a leader working remotely from ones direct manager or with minimal oversight.

Knowledge/Skills/Abilities:

Requires critical and high-level business contacts leading difficult negotiations that impact the business. Solves unique and complex problems that have a broad impact on the Market Center business in both the short and long term. Ability to communicate at high efficiency and effectiveness with clients, vendors, internal leadership and operations staff. Ability to respond quickly to changing demands; Client interaction, communication, organization/time management, multi-tasking and computer skills are critical to the success of this role. The ability to work efficiently and independently is important as well.

Working Environment/Safety Requirements:

Experience:

At least 7 years of relevant experience with a Bachelors degree, 10 years of relevant experience Key experience in the following categories is an asset: Key Client relations, P&L and line item budgeting experience, customer service leadership and negotiations, foodservice or route sales operations, training and development of supervisory level direct reports as well as front line personnel.

Travel Requirements:

Relocation requirement: Must be able to relocate within region, potential within country within 12 months.

Education:

Bachelors degree or equivalent experience.

License Requirements/ Certifications:

Must have a valid drivers license and be able to obtain DOT certification to operate DOT regulated vehicles.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)