Job Details
Part Time Front Desk
2024-04-23 Orchard Canyon Sedona,AZ
Description:
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Ethics: Teats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities Supports affirmative action and respects diversity. Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions;
Keeps commitments; Commits to long hours of work when necessary, to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical:The employee must occasionally lift and/or move up to 25 pounds. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.
Sensory: Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear and taste or smell
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have the ability to work a consistent schedule. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Math: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Years of Experience
2 - 3 years related experience and/or training; or equivalent combination of education and experience.
Education
Associate's degree (A. A.) or equivalent from two-year college or technical school.
Preferred Skills
Microsoft Office including Word, Outlook and Excel, graphic design software and editing, Scheduling, Reservations, working with the public in person and over the phone.
Basic Skills
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Skills
Service Orientation
Actively looking for ways to help people.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Coordination
Adjusting actions in relation to others' actions.
Computer and Electronics
Navigation
Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Software
Using computer software applications, e.g., Microsoft Office, to type text, insert pictures, format, edit, print, save; software specific to hotel and restaurant management
Electronics
Must be able to operate a camera and accessories such as a tri pod, lights etc. and or video production equipment
Supervisory Responsibilities:This job has no supervisory responsibilities.
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Duties and Responsibilities include the following:
- Greets, registers, and assigns rooms to guests.
- Issues room key and escort instructions to Bellhop.
- Date stamps, sorts, and racks incoming mail and messages.
- Transmits and receives telephone messages.
- Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
- Keeps records of room availability and guests' accounts.
- Computes bill, collects payment, and makes change for guests.
- Makes and confirms reservations.
- Posts charges such as room, food, liquor, or telephone, to ledger.
- Makes restaurant, transportation, or entertainment reservation, and arranges for tours.
- Deposits guests' valuables in hotel safe or safe deposit box.
- All other duties assigned.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service: Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Ethics: Teats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values; Organizational Support: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities Supports affirmative action and respects diversity. Attendance/Punctuality: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time. Dependability: Follows instructions, responds to management direction; Takes responsibility for own actions;
Keeps commitments; Commits to long hours of work when necessary, to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical:The employee must occasionally lift and/or move up to 25 pounds. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms.
Sensory: Specific vision abilities required by this job include ability to adjust focus. While performing the duties of this Job, the employee is regularly required to talk or hear and taste or smell
Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and have the ability to work a consistent schedule. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Language Ability: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Math: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
Years of Experience
2 - 3 years related experience and/or training; or equivalent combination of education and experience.
Education
Associate's degree (A. A.) or equivalent from two-year college or technical school.
Preferred Skills
Microsoft Office including Word, Outlook and Excel, graphic design software and editing, Scheduling, Reservations, working with the public in person and over the phone.
Basic Skills
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Skills
Service Orientation
Actively looking for ways to help people.
Social Perceptiveness
Being aware of others' reactions and understanding why they react as they do.
Coordination
Adjusting actions in relation to others' actions.
Computer and Electronics
Navigation
Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Software
Using computer software applications, e.g., Microsoft Office, to type text, insert pictures, format, edit, print, save; software specific to hotel and restaurant management
Electronics
Must be able to operate a camera and accessories such as a tri pod, lights etc. and or video production equipment
Supervisory Responsibilities:This job has no supervisory responsibilities.
Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.