Job Details

Location:

Location:

General Manager, Hyatt Residence Club Sedona, Pion Pointe in Pinon Pointe Resort at Hyatt Residence Club Location *

**Location:**

1 North State Route 89A **Experience:**

Not Specified **Job Description**

Job Description ****Relocation Assistance Provided***

**JOB SUMMARY**

The leader will have responsibility for all aspects of the Hyatt Residence Club Sedona operations, including guest and employee satisfaction, and financial performance, ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations, holds property leadership team accountable for strategy execution and guides their individual professional development. Builds HRC Homeowners Association, Board of Directors and HRC Club member owner loyalty through proactive communication, setting and managing expectations and delivering product expectations for their ownership. The position is actively involved in the local community and builds strong relationships with local officials, businesses, and customers. Represents brand values in all leadership actions.

**CANDIDATE PROFILE**

**Education and Experience**

**Required Minimum:**

* 2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 7 years experience in the management operations, finance and accounting, or related professional area.

OR

* 4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 5 years experience in the management operations, finance and accounting, or related professional area.

**Preferred:**

* General Manager experience in limited or full-service property.

* Ability and willingness to work flexible hours including weekends, holidays, and late nights.

* Property industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.

**JOB SPECIFIC TASKS**

**Business Strategy Development**

Manages the Homeowner Association (HOA) budget as set by the HOA Board of Directors. Works closely with the HOA Board of Directors, HOA Owners, to ensure all brand standards are followed and ensures the property is maintained and in good repair. In concert with companys corporate staff, ensures the reserve budget is adequate for maintaining the upkeep, renovation and required maintenance for facility longevity.

**Business Strategy Execution**

Executes business plans designed to maximize property owner and guest satisfaction, ensures that property business plans and employees are aligned with brand business strategies; holds property leadership team accountable for successful delivery of business plans; experiments with new ideas and takes calculated risks to improve owner and guest satisfaction. Evaluates the success of property business strategies to inform future business plan enhancements; continually ensures business plans and actions have a positive impact on owner and guest satisfaction.

**Talent Management and Organizational Capability**

Creates a cohesive and high-performance property leadership team that continuously strives for positive results and improvement; coaches the leadership team by providing specific feedback and holds them accountable for performance; creates learning and development opportunities for employees; creates and effectively executes development plans for both direct reports based on their individual strengths, development needs, and career aspirations; ensures all managers are doing the same for their direct reports; identifies resource needs to strengthen property team; creates succession plans for future job openings; actively supports the staffing process; ensures effective work processes, systems and teamwork are in place to maximize individual and overall property performance.

**Brand Champion**

Serves as a passionate brand advocate and ensures that the intent of the brand is pulled through in the owner and guest experience; communicates a clear and consistent message regarding property and brand goals to employees, property leadership team, along with owners and guests. Serves as a role model by demonstrating exceptional work ethic and service delivery for all employees on property; champions change; inspires and motivates team to achieve operational excellence; represents brand values in all leadership actions.

**Business Information Analysis**

Reviews business related data such as, financial performance, inventory, employee engagement, along with owner and guest satisfaction. Analyzes business information to proactively address changing conditions, ensure property operates within budgetary guidelines, and ensures the effective and efficient use of reserve funds. Uses business information to identify indicators of product and service successes and opportunities for improvement; integrates business information into business plans.

**Employee and Labor Relations**

Ensures all employees are treated fairly, and with respect; builds rapport with employees by fostering an environment of open communication and spending time with employees on the frontlines; makes self-available to employees ("open door policy"); ensures pay and benefits are appropriate for labor market; celebrates the success of employees in a public way; works with Human Resources to maximize employee engagement and monitor local labor environment to address issues as needed.

**Owner Relations**

Builds strong rapport with the property owners and HOA Board of Directors owners through proactive and on-going communication; keeps owner informed of brand initiatives and guest experiences; provides owners with in-depth analysis of property performance, incorporating guest, financial and employee business data; manages an effective balance between owner interests and company brand interests and develops solutions that create value for both; develops and effectively promotes ideas for improving property service and profitability to ownership.

**Customer and Public Relations Management**

Interacts with owners, guests and other customers on a frequent basis to obtain feedback about their experiences on property; utilizes guest/customer feedback to recognize outstanding employee service performance and improve service delivery; emphasizes and holds leadership team accountable for addressing service failures or potential service failures, and for developing innovative ways to exceed guest expectations; establishes presence in the market by actively promoting an exemplary property/brand image, involving oneself in the local community. ,

**Company/Brand Policy, Procedures, and Standards Compliance**

Ensures property compliance with legal, safety, operations, labor, and company brand product and service standards; conducts both routine and short-notice quality assurance audits with specific departments; holds employees accountable for performing audits on a regular basis; conducts detailed walk-throughs to ensure building, public areas, ancillary operations and grounds are well-maintained, safe, and meet or exceed guest expectations; ensures employees are appropriately trained and performing to standard.

**MANAGEMENT COMPETENCIES

Leadership**

**Professional Demeanor** - Conveying an image that is consistent with the the companys values; demonstrating the qualities, traits, and demeanor (excluding intelligence, competence, or special talents) that command leadership respect; leads with high integrity.

**Problem Solving and Decision Making** - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.

**Communication** - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong publi