Job Details

**Customer Support Specialist** Location **AZ** Job Code **87** # of openings **2** **Title:**

Customer Support Specialist (CSS)

**Department(s):**

Customer Support Services

**Reports To:**

Customer Support Manager

*Effective interaction between department teams and with customers. This role requires communication between multiple team members to understand the scope of the system operation.

* Attention to detail. Ability to bring systems back to 100% functionality or swiftly determine if onsite actions are required.

* Problem solving and trouble shooting skills. It is expected that the CSS can understand and correct system issues and provide solutions.

* IT network switch configuration and configuring IP settings on devices. Basic network troubleshooting.

* Proficient in working with the following software tools/products: Biamp, QSC, Crestron, AMX, Extron.

* Windows/Microsoft Office proficient.

* Demonstrate a willingness and passion to learn new techniques and procedures.

* Read and write at or above a college level.

* Read and understand technical documentation (equipment manuals, installation guides, written procedures, and policies, etc.)

* Must possess a valid Drivers License and have a clean driving record.

* Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

* This job description in no way states or implies that these are the only duties to be performed by this employee.

* He or she will be required to follow any other instructions and to perform any other duties within reason requested by his or her supervisor.

* Conduct oneself when communicating with customers or on customer property with utmost professionalism and demonstrate an awareness of the sensitive nature of that work environment.

* Positive and effective interaction with internal and external customers.

* This position is not meant to include installation tasks like mounting displays, speakers, projectors, etc.

* Working with ladders or lifts may be required.

* Pay Range - DOE

* Overtime eligible

* Eligible for full benefits after brief probationary period

* PTO, Medical, Dental, Vision, 401k, bonus, etc.